When interviewing for support roles within a client’s or family’s home, or online, the process is distinct from other job interviews. It's not only about your experience but also who you are as a person.
Since 2001, we have been successfully placing candidates to support children, young people, and adults with disabilities or additional needs. We hope you find our interview tips helpful!
Online Interviews
With many first interviews now conducted online, it's important to treat them with the same professionalism as in-person meetings, even if you're in the comfort of your own home.
Before your Online Interview:
Location: Choose a private, quiet space where you won’t be interrupted. Inform anyone in your household about your interview to avoid disturbances.
Setting: Ensure you are in a room, not in a car, café, or outdoor space... The background should be neutral and professional.
Posture: Stay seated throughout the interview.
Technology: Check your internet connection and ensure that your Zoom app or other platforms are up to date. Make sure your device is plugged in or fully charged.
Device: Use a laptop or PC, if possible, rather than a mobile phone.
Camera Angle: Position your laptop or screen slightly above eye level to create a flattering angle.
Lighting: Make sure the lighting is good, so you are clearly visible.
Online and In Person Interviews
Be Prepared:
1. Know the Details: Familiarise yourself with the job as discussed with your recruiter. Research local activities, learn about the client’s disability or additional needs if they are unfamiliar to you.
2. Plan Your Arrival: For in person interviews, know the location and allow plenty of time to get there. Keep the client’s phone number handy in case you are delayed.
Punctuality:
In Person: Arrive about five minutes before your scheduled time. Being too early (more than 20 minutes) can be inconvenient for the client.
Online: Check your connection 10 to15 minutes before the interview and log in a few minutes before the start time.
Personal Presentation:
Dress Code: Aim for clean, tidy, smart-casual attire that shows you’ve made an effort. Avoid being overly formal; be yourself.
Fragrance: Refrain from wearing perfume, aftershave, or strong scents, for in person interviews. Some clients may be sensitive to these. However, wearing deodorant is always appreciated!
Etiquette:
Phone: Turn off your phone before the interview begins.
Hygiene: If visiting a client with complex medical needs, ask if you can wash your hands upon arrival, especially if you've used public transport.
Shoes: Be prepared to remove your shoes if requested. If you do, make sure your socks are in good condition!
Engage with the Child or Client:
Interaction: It’s crucial to engage directly with the child or client, even if they are non-verbal. Your potential employer will be observing how you interact.
Prepare an Activity: Consider preparing an appropriate activity to demonstrate your initiative and thoughtfulness. Check with your recruiter first to ensure it’s suitable.
Sell Yourself:
Highlight Experience: You’ve been put forward for this role because of your relevant experience. Be ready to discuss how your background makes you a good fit for supporting this child or client.
Confidentiality: Show your understanding of client confidentiality by not mentioning previous employers by name. Avoid speaking negatively about past jobs, even if they were challenging.
Professionalism:
Boundaries: While it’s important for your potential employer to get to know you, maintain professional boundaries and avoid oversharing personal details.
Motivation: When asked why you’re interested in the position, focus on what you can contribute to the role, rather than what the job can do for you. For instance, avoid mentioning convenience factors like workdays.
Identification:
Documents: Take your ID and any necessary documents as advised by your recruiter. Keep them organised in a folder for easy access.
Two-Way Process:
Evaluate Fit: Remember, this interview is also your chance to determine if the role is right for you. Ask questions that genuinely matter to you but avoid discussing topics like wages, sick pay, or holidays at this stage—they can create the wrong impression.
Be Yourself!
Stay Relaxed: Interviews can be nerve-wracking but remember they are looking for reasons to employ you.
Enjoy the Experience:
Positive Attitude: If you approach the interview with a positive and relaxed attitude, it will show.